Reference

Privacy Policy — How We Handle Your Information

We collect your account details, payment information from bKash, Nagad and Rocket, and session data to run the platform and process your deposits and withdrawals.

Account & payment dataSession & device logsRights to access & deleteLive casino and slots
bdt10k Privacy Policy — How We Handle Your Information
DATA SECURITY

How We Protect Your Information

We encrypt data in transit using SSL and store account information in access-controlled databases. Payment credentials are tokenized so your bKash, Nagad and Rocket PINs never reach our servers. Session cookies expire after 30 days of inactivity, and you can log out manually at any time to end your session immediately.

Encryption & Storage

All account data and payment records are encrypted in transit and at rest. We use SSL certificates for browser connections and access-controlled databases with encryption at the storage layer.

Cookie Management

We set a session cookie when you log in to keep you authenticated across pages. Analytics cookies track page views and feature usage. You can clear cookies in your browser settings at any time.

Retention Period

We keep your account data while your account is active and for up to two years after closure to meet record-keeping requirements. Game logs and payment history follow the same retention schedule.

Third-Party Sharing

We share transaction data with payment processors to clear bKash, Nagad and Rocket deposits and withdrawals. Game studios receive anonymized play data for licensing and compliance. We do not sell your information to advertisers.

GET IN TOUCH

Privacy Questions and Data Requests

If you want to see what information we hold, request changes, or ask us to delete your data, reach us through live chat or email. We verify your identity before processing data requests to protect your account. Response time is usually under 48 hours for standard inquiries.

Team online

Live Chat

Open the chat widget in your account dashboard or from the site footer. Agents confirm your account details before discussing data requests so we know we are speaking to the account holder.

Email Support

Send your data request or privacy question to our support address. Include your registered phone number and username so we can verify your identity and process the request securely.

Account Settings

Log in and visit account settings to review the information we display — your username, phone number, wallet preferences, and transaction log. For deletion requests, contact support directly.

Privacy Policy FAQ

We collect your phone number, chosen username, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also log your IP address, device type, and browser to maintain security and detect unauthorized login attempts.

We retain your account information and game logs while your account is active and for up to two years after closure to meet record-keeping obligations. You can request earlier deletion by contacting support after settling any outstanding balances.

Yes. Contact support via live chat or email with your registered phone number and username. We verify your identity and send a data export within 48 hours, showing your account details, transaction log, and game history.

We share transaction data with payment processors to complete bKash, Nagad and Rocket transfers. Game studios receive anonymized play data for licensing compliance. We do not sell your information to advertisers or marketing platforms.

We tokenize payment credentials so your wallet PIN and OTP codes never reach our servers. Deposits and withdrawals are encrypted in transit using SSL, and payment references are stored in access-controlled databases with encryption at rest.

Yes. Contact support with a deletion request. We verify your identity, confirm there are no outstanding balances or pending withdrawals, then delete your account data. Some transaction records may be retained to meet legal record-keeping requirements in eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.